Privacy Policy

Healers Platform — Privacy Policy

This Privacy Policy explains how Healers Platform collects, uses, and protects your personal data.

1. What We Collect

We may collect:

  • Name, email, and contact details
  • Account information
  • Booking and session data
  • Payment information (processed securely by third parties)
  • Messages between users and practitioners
  • Device and usage data

2. How We Use Your Data

We use your data to:

  • Create and manage your account
  • Process bookings and payments
  • Provide customer support
  • Improve our AI and platform
  • Prevent fraud and abuse

We do not sell your personal data.

3. Who Can Access Your Data

Your data may be accessed by:

  • Healers Platform staff
  • The practitioner you book
  • Payment processors
  • Technical service providers

All are bound by confidentiality.

4. Device Permissions & Platform Access

Healers Platform respects your privacy and only requests access to device features when necessary to deliver core functionality. You are always in control of your permissions and may change or revoke them at any time through your device settings.

Below is an explanation of the permissions we may request and how they are used.

Camera Access

Why we request it:
To enable video-based healing sessions and allow users or practitioners to upload profile images.

When it’s used:

  • During live video sessions
  • When uploading a profile photo (optional)

User control:
Camera access is only activated during a session or upload and can be disabled at any time via device settings.

Microphone Access

Why we request it:
To allow real-time audio communication during live sessions.

When it’s used:

  • During live audio or video sessions only

User control:
Microphone access is session-based and can be revoked at any time.

Notifications

Why we request it:
To send reminders, session updates, booking confirmations, and important platform notices.

When it’s used:

  • Session reminders
  • Schedule changes
  • Important account updates

User control:
Notifications are optional and can be customized or disabled in your device settings.

Calendar Access (Optional)

Why we request it:
To help you sync booked sessions with your personal calendar for convenience.

When it’s used:

  • Only if you choose to connect your calendar

User control:
Calendar access is optional and may be disconnected at any time.

Photo & File Access

Why we request it:
To allow optional uploads such as profile images or documents relevant to sessions.

When it’s used:

  • When you actively upload content

User control:
Access is limited to files you explicitly select.

Data Security & Limitations

  • Healers Platform does not access your camera or microphone without your explicit consent.
  • No audio or video is recorded unless explicitly stated and consented to.
  • We do not access contacts, messages, or unrelated personal data.

Managing Permissions

You can review, modify, or revoke permissions at any time through your device’s privacy settings. Disabling certain permissions may limit some platform features.

Compliance

These permissions are requested in accordance with applicable privacy laws and platform requirements, including GDPR and app store policies.

5. Data Security

We use industry-standard security measures including:

  • Encrypted connections
  • Secure servers
  • Limited staff access

6. Your Rights

You have the right to:

  • Access your data
  • Correct your data
  • Delete your account
  • Request a copy of your data

7. Cookies

We use cookies to:

  • Improve performance
  • Remember preferences
  • Analyse usage

See our Cookie Policy for details.

8. Data Retention

We retain data only as long as necessary to:

  • Provide services
  • Meet legal obligations

9. International Users

Your data may be processed in different countries.
We ensure appropriate safeguards.

10. Changes

We may update this policy.
Continued use means acceptance.

11. Contact

For privacy questions, contact:
support@healersplatform.com