1. Introduction

Healers Platform (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile app, and related services (collectively, the “Platform”).

By using our Platform, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

We may collect the following information:

• Personal Information: Name, email, phone number, date of birth, billing details, and identity verification documents.

• Health & Wellness Information: Information voluntarily provided in questionnaires, therapy sessions, or healer interactions.

• Practitioner Information: Professional qualifications, licensing, certifications, payment details.

• Technical Information: Device data, IP address, location, browser type, cookies, usage statistics.

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3. How We Use Your Information

• To match clients with practitioners.

• To provide, manage, and improve our services.

• To process payments and invoices.

• To ensure safety, compliance, and fraud prevention.

• To send updates, reminders, and relevant communication.

• For analytics, research, and service improvements (data anonymized).

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4. Sharing of Information

We will never sell your data. Information may be shared only with:

• Practitioners (limited to necessary client details for sessions).

• Payment processors for transactions.

• Legal authorities where required by law or in emergencies.

• Service providers (IT hosting, analytics tools) under strict confidentiality.

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5. Confidentiality & Security

• All sessions are confidential between client and practitioner.

• We use encryption, SSL certificates, and secure servers.

• Access to sensitive information is restricted to authorized staff.

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6. Data Retention

We keep your data only as long as necessary for service delivery, legal compliance, or dispute resolution.

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7. Regulatory Compliance

“Healers Platform” maintains adherence to highest international and regional data protection standards, including:

• GDPR compliance for European users

• HIPAA-aligned protocols (for health data in the U.S. context)

• UAE Personal Data Protection Law

• ISO 27001 certification (international standard for information security management)

• Regular compliance audits

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8. Your Rights

You may request:

• Access to your data.

• Correction of inaccurate information.

• Deletion of your account and data.

• Opt-out from marketing communication.

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9. Children’s Privacy

The Platform is not intended for users under 18 without parental/guardian consent.

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10. International Users

If you access the Platform outside the UAE, your information may be transferred and processed according to UAE regulations.

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11. Updates

We may update this Privacy Policy from time to time. Continued use of the Platform indicates acceptance of changes.